Refund/Exchange/Cancellation/Warranty Policy – Vapor Knights USA values our customers. You are why we are in business. Vapor Knights USA policies are as follows:
- Refunds – You have 60 days from time of purchase to contact us regarding a request for a refund. Once we receive the item you want to refund we will expedite the refund. This applies to all items on our website.
- Exchanges – If you prefer us to do an exchange on an item that you are not happy with just contact us within 60 days from purchase date. This applies to all items on our website.
- Cancellations – You can cancel any order as long as it has not shipped yet. Once it has shipped it becomes a refund order. Thus you follow those instructions for a full refund. This applies to all items on our website.
- Warranty Policy – Most items you will purchase have manufacturer’s warranty that covers the item. You may use that or follow our refund policy if desired. If you follow the warranty policy we can help you contact the manufacturer to pursue that route. Refund/Exchange/Cancellation/Warranty Policy
- Return Policy – “You may return any new items” This applies to all items on our website. Please be sure you do this within the 60-day window from time of purchase. Refund/Exchange/Cancellation/Warranty Policy.
If you have any questions about our policy please contact us at firstname.lastname@example.org. We will address your questions as quickly as we can. Thank you for reading our policies and adhering to them. We will always put ourselves in our customer’s shoes. If for any reason you have issues we will follow our no-hassle policies to ensure your positive experience. If you ever have a less than positive experience ask for our management team. We will ensure the right thing is done to provide you the best experience.